Privacy Policy

Last updated: June 2026

Information We Collect

When you place an order, we collect your name, email address, shipping address, and payment information (processed securely by Shopify Payments — we never store card numbers). When you browse, we collect standard analytics data (pages viewed, time on site, device type) via Google Analytics 4 and Meta Pixel to improve our website and advertising.

How We Use Your Information

We use your information to: fulfill and ship your orders; send transactional emails (order confirmation, shipping updates); send marketing emails if you opt in (you can unsubscribe any time); improve our website and products; and comply with legal obligations.

Email Marketing

If you subscribe to our email list or check the marketing opt-in at checkout, we'll send you product updates, wellness tips, and promotional offers. You can unsubscribe at any time using the link at the bottom of any email.

Cookies & Tracking

We use cookies and similar tracking technologies for analytics (GA4), advertising (Meta Pixel), and to remember your cart. You can control cookies through your browser settings.

Third Parties

We share data with: Shopify (store platform and payments), Klaviyo (email marketing), Meta (advertising), and Google (analytics). We do not sell your personal information to third parties.

Data Retention

We retain order data for 7 years for accounting and legal purposes. You can request deletion of your personal data by emailing zenlypets@gmail.com.

Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. Contact us at zenlypets@gmail.com with any requests.