Return Policy

Last updated: June 2026

30-Day Satisfaction Guarantee

We stand behind every product we sell. If you're not satisfied with your Zenly purchase for any reason within 30 days of delivery, contact us and we'll make it right.

How to Request a Return or Refund

Email us at support@zenlypets.com with your order number and a brief description of your concern. We'll respond within 1–2 business days.

Eligible Returns

Unopened products in original condition within 30 days of delivery
Products where your pet did not respond as expected within 30 days
Orders with damaged, incorrect, or missing items

Refund Process

Once your return is approved, refunds are processed to your original payment method within 5–10 business days. You'll receive a confirmation email when the refund is issued.

Non-Refundable Items

Products that have been opened and used for more than 30 days are not eligible for a full refund. Contact us anyway — we want to make sure you're happy.

Damaged or Incorrect Orders

If your order arrived damaged or you received the wrong item, email us a photo and we'll ship a replacement at no charge, or issue a full refund. Your choice.